FAQ

 All our drivers are DBS/CRB checked and licensed by Local Authorities ensuring safety and security for all passengers & Airport Transfers,

Is your Company licensed and fully insured?
Yes, we are fully licensed. All our vehicles are also insured with drivers

Once you have verified that you have followed the Airport  instructions in your confirmation, please contact us at the verification number +441865366426.(Emergency contact only +447815554001)Journey Details and Pick-Up Instructions This is perhaps the most important email we send, it lists your driver's contact details & pick-up instructions. Essentially everything you need from us when you travel. This will be dispatched when your driver is assigned to your journey.

How do I find my driver from an airport, port or station?
The pick up instructions will be contained in the "Journey Details" email.
 
What is the 'Meet and Greet' service?
The "Meet & Greet" service is where the driver parks his car and enters the airport terminal holding a sign with your name on it.

all our online booking must be in 12 hours in advance. But if you need a our services instantly call us +441865366426  ours team will help you with your need

Our cancellation charges are as follows:
If you cancel within 24 hours of the date of your booking confirmation , we will charge you 0% of the cost of booking  cancellation.

Cancellation and Refund Policy
 
  • All bookings cancellations must be acknowledged by Royal Chauffeur Oxford 12 hours before the scheduled pickup time otherwise Royal Chauffeur Oxford reserves the right to charge in full.
  • If cancellation or amendment is acknowledged by Royal Chauffeur Oxford 12 hours before then Royal Chauffeur Oxford will refund the full amount except the non-refundable credit card surcharge of 2%.
  • If a customer fails to show at a pickup location,After the All journeys from the airport include 60 minutes of complimentary waiting time after the plane lands. All other journeys include 15 minutes of complimentary waiting time. all Amounts paid will be non-refundable

To cancel a booking you must email us or call +44 1865 36 64 26. We will confirm your cancellation once received and credit you with any refund in accordance with our policy below:

  • Any job cancelled within 12 hours of the time of hire will forfeit 100% of the cost.
  • There will be no charge for cancellations over 12 hours prior to the time of hire.

You can pay for our services in several ways,online, including:
In cash.
All major credit and debit cards are including, you can pay via Paypal ,Stripe or pay in car via  terminal payments systems.
Business  Account.
Online secure payment invoice.

No problem, contact us and we look forward to helping you.

Email: bookings@royalchauffeursoxford.co.uk
Phone: +441865366426

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